STUCK: Can't run this game on either of my computers

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STUCK: Can't run this game on either of my computers
« on: April 13, 2013, 18:14:44 »
Hello,

Just bought this game, was looking forward to playing it.

On my Windows 8 machine: The sprites are barely there, they keep flickering in and out but are absent most of the time.

On my Windows 7 machine: I get the following error when I try to run after install;

"The application has failed to start because its side-by-side configuration is incorrect. Please see the event log for more detail or use the command-line sxtrace.exe tool for more detail."




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Offline LPChip

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Re: STUCK: Can't run this game on either of my computers
« Reply #1 on: April 13, 2013, 18:16:15 »
Have you run sxtrace.exe and can you somehow post the log?

Alternatively, you can find the eventlog by going to control panel->administrative tools->event viewer, or rightclick on My Computer, and select manage. From Computer Manager, on the left find Event Viewer.

Once open, Find windows log->Application and navigate to the time/date of the error.
« Last Edit: April 13, 2013, 18:17:47 by LPChip »
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Re: STUCK: Can't run this game on either of my computers
« Reply #2 on: April 13, 2013, 18:24:52 »
Thanks. Could not run sxtrace.exe, doesn't seem to exist on my computer when I look for it. Here's the eventlog:

General:

Activation context generation failed for "C:\Program Files (x86)\Nifflas\Knytt Underground\Knytt Underground.exe". Dependent Assembly Microsoft.VC90.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8" could not be found. Please use sxstrace.exe for detailed diagnosis.

Details - System:


  - Provider

   [ Name]  SideBySide
 
  - EventID 33

   [ Qualifiers]  49409
 
   Level 2
 
   Task 0
 
   Keywords 0x80000000000000
 
  - TimeCreated

   [ SystemTime]  2013-04-13T16:22:13.000000000Z
 
   EventRecordID 21285
 
   Channel Application
 
   Computer Athan-PC
 
   Security
 
Details - EventData:
55c92734-d682-4d71-983e-d6ec3f16059f
   1: 01f5fc37-a99e-45c5-b65e-d762f3518ead, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )] 2: 2e7d060d-4714-40f2-9896-1e4f15b612ad, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )] 3: 3b965dfc-31d9-4903-886f-873a0382776c, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )] 4: 586bc076-c93d-429a-afe5-a69fbc644e88, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )] 5: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )] 6: 5e35dc43-389b-47c5-b889-2088b06738cb, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )] 7: 6a7d5d8a-92af-4e6a-af4b-8fddaec800e5, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )] 8: 9ab82e0c-ffc9-4107-baa1-c65a8bd3ccc3, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )] 9: 9f83d90f-a151-4665-ae69-30b3f63ec659, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )] 10: a63275f4-530c-48a7-b0d3-4f00d688d151, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )] 11: b8a4bb91-69b1-460d-93f8-40e0670af04a, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )] 12: d2c04e90-c3dd-4260-b0f3-f845f5d27d64, 1, 1 [(0 [0x00000000, 1, 0], [(?)(?)( 1 0x00000000 0 0 msft:rm/algorithm/bios/4.0 0x00000000 0)(?)(?)(?)])(1 )(2 )] 13: e68b141f-4dfa-4387-b3b7-e65c4889216e, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )] 14: ee4e1629-bcdc-4b42-a68f-b92e135f78d7, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )] 15: 4a8149bb-7d61-49f4-8822-82c7bf88d64b, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )] 16: afd5f68f-b70f-4000-a21d-28dbc8be8b07, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )] 

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Offline LPChip

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Re: STUCK: Can't run this game on either of my computers
« Reply #4 on: April 13, 2013, 18:48:49 »
Thanks. I had already tried that, I had it already installed actually, i chose to 'repair' the installation, still ended up with the same problem.

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Offline AA

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Re: STUCK: Can't run this game on either of my computers
« Reply #5 on: April 13, 2013, 22:10:50 »
Have you had a look at this topic? One of the error messages is the same as yours.
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Re: STUCK: Can't run this game on either of my computers
« Reply #6 on: April 14, 2013, 17:15:25 »
I tried to use the solution there but I get stuck at this step:

On the left side, expand the tree structure until you find the registry key that starts with "HKEY_LOCAL_MACHINE\COMPONENTS\Winners\x86_policy.9.0.microsoft.vc90.crt_".

My HKEY_LOCAL_MACHINE folder doesn't have the COMPONENTS directory.

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Re: STUCK: Can't run this game on either of my computers
« Reply #7 on: April 14, 2013, 20:12:41 »
That should be the path for Vista systems. Try with "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\x86_policy.9.0.microsoft.vc90.crt_", as noted futher on in the article.
Videogames are for everyone, by everyone

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Offline Nifflas

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Re: STUCK: Can't run this game on either of my computers
« Reply #8 on: April 15, 2013, 15:48:26 »
I made an MMF2 build of Knytt Underground that doesn't use Chowdren. If you grab this and replace the other Knytt Underground.exe with this one, it should fix this problem at the cost of slower room loading times.

It's not a perfect solution, but it should work. I can't unfortunately fix the problem in Chowdren myself, but I'll check with Mathias.

Re: STUCK: Can't run this game on either of my computers
« Reply #9 on: April 16, 2013, 04:52:36 »
Thanks Nifflas. It works perfectly now. Keep up the great work.

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Offline Mathias

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Re: STUCK: Can't run this game on either of my computers
« Reply #10 on: April 19, 2013, 00:12:25 »
This is most likely caused by missing Visual C++ runtimes (which should be available on Windows 7 and up). Try and install the Visual C++ 2008 SP1 redistributable:
http://www.microsoft.com/en-us/download/details.aspx?id=5582

If that doesn't work, try the Visual C++ 2008 redistributable instead:
http://www.microsoft.com/en-us/download/details.aspx?id=29

Hopefully that helps. I will see about making a distribution that includes the relevant Visual C++ runtimes so you don't have to install these yourself. I'm pretty sure they should be included in Windows 7 by default, so I wonder why that's not the case here.