As AA suggests, the way you stated your question leaves many many questions on our side.
Can you be as specific as possible to what you are doing and what is happening?
To give an example:
Patient: Doctor, When I press here, it hurts.
Doctor examins the spot the patient presses but the first scans do not find anything wrong.
Doctor: What kind of pain do you feel? Sharp or blurry pain?
Patient: Sharp pain.
Doctor: I don't see anything. Does it still hurts?
Patient presses that spot and says: yes, it still hurts.
Long story short, it seemed the finger of the patient was broken. Moral: when important information is not presented, people often assume the wrong problem to be the case.